Question 1

How do I join the Weekly Opt-In Club?

Accepted Answer

Just purchase one of our three Weekly Opt-In memberships. We offer a Single/Couple plan, a Family plan, and a Home Delivery PLUS plan. All plans are good for the entire season and require only a one time fee.

Question 2

How do I setup an Auto-Recurring Subscription?

Accepted Answer

Just click on the "Classic Subscription Options" button above and you'll be directed to a page where you can learn more about our plan options. Otherwise, you may skip ahead to our Pricing/Checkout Table.
 
Once you've decided on your plan details, click the plan of your choice inside the table to checkout. After checkout, be sure to click on Registration. We ask all Classic Subscribers to register as soon as they can, this way we'll know when and where to send your produce. Registration should only take a few minutes.

Question 3

Can I choose what goes in my box?

Accepted Answer

With Classic Subscriptions, you are set to a farmer's choice "Farmer Knows Best" box for every fulfillment. You may add on to your box, but the box is the preset foundation to your subscription. Contents will be posted in our Weekly Newsletter.
 
If you're looking for more choice, please check out our Online Market or Home Delivery PLUS membership. With these, you may choose any one of our two box options: the full choice "I Got It" Box or the farmer's choice "Farmer Knows Best" Box. However, there is no pre-scheduling with the Weekly Online Market or Home Delivery PLUS memberships so you must shop online every time you'd like a box.
 
Read below about how to add on to your classic subscription box.

Question 4

How do I opt in to a box this week?

Accepted Answer

Just log in (or sign up) and click on "My Private Store." Choose the box you want and, if needed, shop around to fill up your box. The minimum order requirement is $24.
 
If your order is in by 11:59pm the Sunday before delivery or pickup, you'll get your produce on that Tuesday. Any orders that come in after that time will be sent the following Tuesday.

Question 5

How do I find out what's in my box this week?

Accepted Answer

Look for our Weekly Newsletter in your inbox every Friday morning. We'll include the contents of your box, highlights of what's in season, shared recipes, and a link to the Online Market for add-ons.

Question 6

When's your weekly order cut-off time?

Accepted Answer

Orders go out every Tuesday throughout the season. To get produce on Tuesday, you must order by our cutoff time: 11:59pm every Sunday night.

Question 7

Do I have to sign up for a particular type of box? Can I choose what goes in my box?

Accepted Answer

The best part about choosing a box week by week is that you can switch boxes whenever you want.  Better yet, you can choose an empty "I Got It" box and shop for exactly what you want.
 
In a hurry? Go for the “Farmer Knows Best” and we'll choose for you. Want to try something new or find some cooking inspiration? Get the “Basics” box. Want to fill your own box? Choose the “I Got It” box.

Question 8

I want to add extra items to my box. Where do I start?

Accepted Answer

You're welcome to add on to your next box by ordering on our Online Market.
 
Skip ahead past "Box Choice" (your box is already scheduled) and go to our Add-On Market. Here you can add any a la carte items of your choice. Select "Order Add-On" at checkout. There's no minimum purchase requirement for add-ons.
 
As long as you place the order before Sunday at 11:59pm, your add-ons will be included that Tuesday.
 
Unfortunately, we cannot process add-on orders more than one week ahead of time. Things change quickly around here, and we cannot promise availability of a particular item that far in advance.

Question 9

How do I access the Online Market so I can add to my box?

Accepted Answer

Just click on the ONLINE MARKET menu at the top right corner of this page or click "Shop" anywhere on our site.
 
Select "Add-On Market" under Market Home in the header menu.
 
Alternately, you can click on one of our links in the Weekly Newsletter or Box Reminder emails that go out to you.

Question 10

How do I get my free boxes?

Accepted Answer

Every membership plan includes a free box (or more) to get you started on ordering. After purchase, look for your "Welcome To the Club" email - it'll include your coupon code(s) for your free boxes.
 
To use them, just log in, shop as you always would, and enter in your coupon code at checkout.

Question 11

What is Home Delivery Pre-Approval?

Accepted Answer

We ask that everyone that's interested in Home Delivery fill out our short Address Pre-Approval form prior to purchasing a plan. Even if you only want Home Delivery once this season.
 
It's quick and painless (really - just your name, email and address.) Turn around time is fast, but may take up to 24 hours during peak season. 
 
If you're confident that your address is within our Home Delivery Area, you can purchase a plan without filling out this form preemptively. However, you still must fill it out by 11:59pm the Sunday before your first expected delivery so we know where to send your produce.

Question 12

Our family loves sweet corn. How do we get sweet corn added to our box every week?

Accepted Answer

Sweet Corn will be in your box from time to time, but if you're looking for a pre-scheduled addition to your box, we've started offering add-on subscriptions to help you build your box automatically. Currently we have a limited number of Add-On Egg Subscriptions.
 
Let us know if you're interested in a particular add-on item (like sweet corn, salad greens, fruit or mushrooms), and we'll set it up for you and send you an invoice.

Question 13

How do I set up a Free Pickup Location?

Accepted Answer

Once you've purchased a membership plan and logged in to you Member's Area, click on "My Pickup Locations."
 
You can use this page to set up your Usual Pickup Location or to choose a One-Time Pickup Location. All Pickup Location submittals must be in by 11:59pm the Sunday before expected pickup.

Question 14

How do I preschedule when I get my box? What about last minute changes?

Accepted Answer

We ask that you schedule your "on" weeks at Initial Registration as soon as you buy a plan. You're welcome to update your schedule anytime in "My Schedule" in your personal MEMBER INFO AREA.
 
For last minute changes, just make sure your update is submitted before Weekly Order Cutoff Time at 11:59pm every Sunday. For last-minute cancellations, please contact me directly at 414-331-4541.

Question 15

We're going to be out of town for a while. Can I double up on boxes when we get home?

Accepted Answer

We offer something even better! If you need to skip some weeks or if you're registering late in the season, you may request a Skip-Week Coupon worth the number of weeks you plan to skip. You may use this coupon code to shop for add-ons in our Online Market.
 
Request a Skip-Week Coupon at initial registration or by clicking "Update" in "My Schedule" under your Member Info Pages.

Question 16

With the recent health concerns, will you be reusing boxes?"

Accepted Answer

All of this talk about boxes and, with the current situation, we will not be using boxes at all! This goes against the grain for us as we’re accustomed to reusable containers that reduce waste, but we must adapt! Most items will be in biodegradable bags. Berries, however, will be packed in clamshells as they’re so very delicate—we’ll leave you to recycle those as necessary.
 
We’re highly recommending that home delivery customers leave out a decent sized cooler so we can place your order inside. Produce does not do well sitting in a bag in the heat. Our friendly delivery team asks that you wear a mask if you come outside to greet them. We’re taking this situation seriously and being as careful as can be to protect our network.
 
Pick-up location customers are asked to bring their own bags to collect their produce. We will leave each order in a labeled plastic crate that will be bleached upon return to the farm. We ask that everyone where a mask while collecting their Pickup orders.

Question 17

Where do you deliver?

Accepted Answer

To simply things this season, we've posted our delivery area in our Current Delivery Area page. You can find the page through our Locations menu or at the bottom of every site page in Info & Forms.
 
If your town or city in not listed, please fill out our quick Home Delivery Address Pre-Approval form.

Question 18

How do I set up a Free Pickup Location?

Accepted Answer

Set up your Free Pickup Location in Initial Registration after purchasing a plan.
 
You can edit your Pickup Location by clicking "Update" on your My Schedule page in your Member Info Pages. All Pickup Location submittals must be in by 11:59pm the Sunday before expected pickup.

Question 19

I'm a Home Delivery customer. Can I pick up my box at market or a Free Pickup Location for a week?

Accepted Answer

Yes. If you'd like to visit us at market or pick up your box instead of having it delivered to your home, you may sign up for a One-Time Pickup Location by clicking "Update" on your My Schedule page.
 
One-Time Pickup Locations are just that - set up for only one time - after that, your settings will automatically go back to home delivery.

.Classic Subscription FAQ .

Love all the veggies and fruits?

Read our FAQ below or click the box to learn more.