. Store Policy .
Customer Care
As you know, here at Centgraf Farms, we've been selling our fresh-grown vegetables direct to consumers for nearly 100 years. For us, good customer service is not just a business policy, but a family tradition.
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We dedicate ourselves to growing the freshest and best produce and sourcing the tastiest fresh fruit. As such, the quality of our produce is of utmost concern. If ever for any reason, you have a question or concern, feel free to contact us here on our site (see the "Chat" button on the bottom right), email us at centgraf.farms@gmail.com, call or text Nicole at 414-331-4541, or talk to us directly at one of our Farmer's Markets.
Direct to Consumer Sales
We are producers first and foremost, and do not at any time wish to be a middleman. However, in order to provide local/regional fruit and items that we cannot grow, we do occasionally market fresh product from other farms in order to fulfill the needs of our customers. As such, we list the producer/grower in every product listing. This of course does not apply to the sale of any branding products like t-shirts, bags, etc.; although, we source even these items through local channels when possible.
Weekly Order Cutoff Time
In order for us to honor your fulfillments we have a Weekly Cutoff Time for all Tuesday Pickup Location or Home Delivery orders. Order by 11:59 pm the Sunday before Tuesday fulfillment, and you'll get your produce.
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Subscribers to Classic Subscriptions will receive their Farmer's Choice box on the dates that they've scheduled in their Registration Pages. All scheduling updates or weekly add-ons need to go through before weekly Cutoff Time in order to apply to that week.
Home Delivery & Pickup Location Setup
Online Market Customers select their Pickup Location or enter their Home Delivery Address at checkout. (This information is saved for ease of future checkouts and may be updated as needed.) Classic Subscription Members set up their Pickup Location and Home Delivery Addresses at Registration. These may be changed and updated as needed and will apply to the following delivery day.
We ask that all Home Delivery Customers (whether one-time online market customers or regular classic subscription members) make certain that their address fits within our Current Home Delivery Area. If your city or town is on our list, you're good to go; if not, we ask that you submit a one-time Home Delivery Pre-Approval form. Home Delivery Address Pre-Approval may take up to 24 hours on any given day and must be submitted 24 hours before Cutoff Time in order to receive produce that week.
We reserve the right to cancel/refund an order if you do not fall within our Home Delivery Area and have not been pre-approved by Weekly Order Cutoff Time.
Pickup Location or Address Change
You're welcome to change your Pickup Location or Home Delivery Address throughout the season. All changes must be made by the Weekly Order Cutoff Time, 11:59pm the Sunday before expected fulfillment.
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Read "Home Delivery & Pickup Location Setup" above for more information.
Keep Your Fresh Produce Fresh
Since we work with fresh product, we strive to get you your produce in a quick and safe manner. As such, it is imperative that you gather your order as soon as possible.
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We highly recommend that Home Delivery customers leave out a large cooler with a few ice packs and inform us of its location in "Notes To Seller" at checkout or when they register their address. A cooler is required if you expect eggs.
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We ask that Free Pickup Location customers pick up their items as soon as possible during Pickup Location hours. We strive to find shade for your box but it is not always possible! If you do not pickup your items before close of Pickup Location hours, you forfeit your items. They will be donated or composted and are nonrefundable. Please text us asap at 414-331-4541 if you cannot pickup; and we'll do our best to arrange a late pickup or last-minute delivery to your home.
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We are not responsible for any spoilage of product after the time of delivery or pickup.
Home Delivery PLUS Membership
Our Home Delivery PLUS memberships allow you to save on home delivery fees when you order from our Online Market regularly. The once-per-season fee covers all home delivery fees to your residence, no matter how frequently you order. Simply select Home Delivery PLUS at checkout (we track our members in the background), and the normal $8 fee will be waived.
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Home Delivery PLUS memberships last for the entire season and include any pre or post season dates that may occur. Our regular season will run from June 15th - November 23rd, 2021. Deliveries only occur on Tuesdays.
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Produce is not included in the membership, but we will issue every member a $12 Online Market Coupon that may be used any time during the season.
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Home Delivery PLUS members are still eligible for our "Fresh Is The Best" Loyalty Rewards Program.
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Read "Home Delivery & Pickup Location Setup" above for more information on address approval and mid-season address changes.
"Fresh Is The Best" Loyalty Rewards
Anyone besides Classic Subscription purchasers are automatically enrolled in our "Fresh Is The Best" Loyalty Rewards Program upon their first box purchase of the season. This includes Home Delivery PLUS members.
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With every 6 box purchases (either the "Farmer Knows Best" or the "I Got It" Box), you will receive a virtual loyalty badge and Online Market coupon to use on anything in store. The coupon amounts double with each badge. They are: $3 after 6 box purchases, $6 after a total of 12 box purchases, $12 after 18 box purchases and $24 after a total of 24 box purchases. We recommend that you use your coupons as you earn them. The coupons expire after 12 months and are only redeemable on our website.
You will receive an email with each badge/coupon earned. However, you can access your weekly box tally, badges and Coupon Codes on your personal My Rewards page. My Rewards is updated weekly throughout the regular season.
Return/Replacement Policy
As we are producers selling fresh product, items cannot be returned. If you are unsatisfied with an item for any reason, please contact us and we will issue you a replacement of same or similar product, a coupon for same value, or a refund under special circumstances.
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Occasionally, unpreventable damage occurs to a crop that we cannot observe without ruining the product, so this does happen. In the case of bug/pest damage, we recommend that you cut off the damaged portion, wash it, and use--pests are only natural and we opt for occasional damage over rampant use of chemicals.
For example, we do not use pesticides on our corn at all, so please expect a corn worm on every ear of Late September Sweet Corn. Just take them out back, chop off the damaged ends, and feed them to the compost heap! If you're squeamish like me, cut the tips off before even looking--your bravery will be rewarded with the sweetest, tenderest, healthiest cob of corn you can imagine!
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In the case of a pithy peach or overripe tomato, we ask that you remain understanding as these fruits are highly delicate and good at masking the occasional undesirable quality. Please inform us when this occurs, we will happily replace them when you next order.
Membership/Subscription Cancellation
Membership Fees, such as Home Delivery PLUS, are nonrefundable in most cases. We cannot issue refunds for Home Delivery PLUS unless (i) you are denied address approval at setup because the address is outside of our home delivery area; (ii) you move to an address outside our delivery area mid-season, in which case we may issue a prorated, partial refund; or (iii) an emergency occurs that requires cancelation, in which case we will issue a prorated, partial refund.
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Signing up for our Classic Subscriptions means that you are committing to the entire season, regardless of whether you pay upfront or monthly. Mid-season cancellations are subject to review as the number of fulfillments received may not match up with payments received. If an emergency occurs and you must cancel, we will calculate how many fulfillments have been honored and will issue a prorated refund for pre-paid unused fulfillments or will continue to charge you until all previously honored fulfillments have been paid.
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On our end, we reserve the right to terminate or cancel in the case of an emergency or disaster (such as drought or flood). However, even in the worst seasons, we usually manage to get something nice out of the ground! In such case we will offer you the option of credit for the following season or will issue a refund for any prepaid, unhonored fulfillments.
Website Privacy & Safety
Your privacy & safety is of the highest importance to us, and, as such, we work to protect your personal information online to the greater extent possible. We receive, collect and store information you enter on our website or you provide us in other ways only as necessary and to provide a clean and well-running online service and to comply with any applicable laws and regulations.
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Specifically, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
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We are committed to securing your personal information and use various security measures to better protect it. Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products to you safely. Nonetheless, we encourage you to be careful by setting a strong password for your account.
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Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. Wix has implemented security measures designed to protect the Personal Information you share with us, including physical, electronic and procedural measures. Among other things, we offer HTTPS secure access to most areas on our Services; the transmission of sensitive payment information (such as a credit card number) through our designated purchase forms is protected by an industry standard SSL/TLS encrypted connection; and we regularly maintain a PCI DSS (Payment Card Industry Data Security Standards) certification.
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All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- In Person Cash or Check (when feasible)